Frequently Asked Questions

Products & Safety

Are your car seats FAA-certified for air travel?

Yes — several of our car seats are FAA-certified for use on aircraft, including the Pico Portable Car Seat and the NovaBaby Convertible Infant Car Seat. Each product page clearly indicates air travel certification status.

What does GREENGUARD Gold Certified mean?

GREENGUARD Gold Certification means the product has been tested for over 10,000 chemical and VOC emissions, ensuring it meets strict standards for use in environments with children. Many of our products carry this certification.

How do I know which car seat is right for my child?

We recommend selecting based on your child's age, weight, and height, as well as your lifestyle needs (air travel, everyday use, convertible growth). If you need help choosing, contact our team and we'll guide you.

Do your strollers fold compactly enough for air travel?

Yes — many of our strollers are designed specifically for travel. The Nuna TRVL, for example, self-folds to fit in overhead bins, and the Doona Liki Trike folds to fit in a car trunk or overhead compartment.

Shipping

How long does shipping take?

Standard shipping typically takes 5–7 business days. Expedited options may be available at checkout depending on your location.

Do you ship internationally?

We currently ship within the United States. For international inquiries, please contact us.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can also visit our Order Tracking page for more details.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for items in their original, unused condition with all original packaging. Please review our full Return & Refund Policy for details.

Can I exchange a product?

Yes, exchanges are available for items in original condition. Please contact our support team to initiate an exchange.

What if my item arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We'll make it right as quickly as possible.

Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as Shop Pay, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.